Frequently Asked Questions (FAQ)

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1. How long does shipping take?

• United States: 7–14 business days.

• International: 14–31 business days, depending on destination and customs.

2. Do you ship internationally?

• Yes, we offer worldwide shipping. International delivery times vary by country.

3. How can I track my order?

• Tracking information is uploaded as soon as your order is processed. You will receive an email with tracking details. You can also track it on our Track Your Order page.

4. What should I do if I haven’t received my tracking number?

• Check your spam/junk folder in case the email was filtered. If it’s been more than 5 business days, please contact us at qartwave@gmail.com

5. What is your return policy?

• Returns accepted within 30 days of delivery. Items must be unused, in original packaging.
  

6. How do I request a refund?

• Contact our support team with your order details. Once we receive and inspect the returned item, your refund will be processed within 3–7 business days. Refunds are issued to your original payment method.

7. What if the item I want is out of stock?

• Many items are restocked regularly. You can check back later or contact us for updates on availability.

8. Are your products guaranteed?

• Yes, we stand behind the quality of all our products. If there’s an issue with your order, we’ll do our best to resolve it quickly.

9. How can I contact customer support?

• Email us at qartwave@gmail.com. Response time is typically within 24–48 business hours.